Customer Complaints and Appeals Procedure
Our stated mission is to provide quality, compliant education and training to assist participants gain suitable employment using the skills gained at ACOT.
The process will be explained to all students as part of their orientation. Even so many students can find it challenging and they can easily become stressed when they do not feel they are being treated with sympathy and understanding. Because ACOT works in a highly regulated environment we cannot in seeking to help our customers breach our regulator requirements. This can easily be interpreted by students as ACOT being unhelpful or disadvantaging them as individuals.
To clarify what we can do and to demonstrate compassion that reflects fairness to all stakeholders a Customer Complaints and Appeals Policy has be developed.
Staff should seek guidance at the earliest opportunity of any grievance coming to their attention. Delays and misinformation only exasperate in minor grievances.
Printable forms: Complaint Form (ES0004) - Appeal Application (ES0001) - Complaints & Appeals Summary Register (CI0012) - Complaints and Appeals Policy (ES6001)
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Our stated mission is to provide quality, compliant education and training to assist participants gain suitable employment using the skills gained at ACOT.
The process will be explained to all students as part of their orientation. Even so many students can find it challenging and they can easily become stressed when they do not feel they are being treated with sympathy and understanding. Because ACOT works in a highly regulated environment we cannot in seeking to help our customers breach our regulator requirements. This can easily be interpreted by students as ACOT being unhelpful or disadvantaging them as individuals.
To clarify what we can do and to demonstrate compassion that reflects fairness to all stakeholders a Customer Complaints and Appeals Policy has be developed.
Staff should seek guidance at the earliest opportunity of any grievance coming to their attention. Delays and misinformation only exasperate in minor grievances.
Printable forms: Complaint Form (ES0004) - Appeal Application (ES0001) - Complaints & Appeals Summary Register (CI0012) - Complaints and Appeals Policy (ES6001)
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"The Thornbury Theatre" 859 High Street, Thornbury Vic 3071 Australia
Tel: 613 9484 8787 Fax: 613 9095 3651
ABN: 31 126 145 686 RTO: 21983 CRICOS: 03082B
Tel: 613 9484 8787 Fax: 613 9095 3651
ABN: 31 126 145 686 RTO: 21983 CRICOS: 03082B
Australian College of Trade
World class industry-embedded training
"The Thornbury Theatre"
