Orientation
induction process
- campus locations - training
facilities - student code of conduct
- complaints and appeals procedure
- complaints - appeals
- printable forms
Induction Process
A full orientation program will be conducted prior to commencing
your course. A flow chart of the steps involved and the information
you will be provided can be access by clicking this link. This is also available as a printed form accessible
at the base of this page.
Campus Locations
All of ACOT's training is conducted at the following location:
•
The Thornbury Theatre, 859 High Street, Thornbury VIC 3071
Our training rooms are fully equipped with desks, chairs, whiteboards,
overhead and data projectors.
The facilities are centrally situated in close proximity to
Melbourne’s CBD and can be easily accessed via public transport.
Our central location lends itself to shopping, dining, touring,
recreational activities and all the lifestyle options this wonderful
city has to offer. Top
Training Facilities
ACOT's specialised 'Centre of Excellence' delivers customised,
nationally accredited training programs that are focused on developing
industry partnerships and providing quality practical experience.
This strategic approach ensures ACOT is uniquely placed to meet
the major challenge facing Vocational Education & Training
- shifting as much training as possible from campus based classrooms
to the workplace. This initiative increases the relevance, value
and immediacy of all our training.
Students will be able to learn all the skills necessary to operate
our unique entertainment facility which is capable of running
a diverse range of events; from fully catered weddings, local
business conferences and dinner dances, to fashion parades, live
music events and comedy festival performances. Top
Student Code of Conduct
The student code of conduct at ACOT aims to maintain an environment
which is most conducive to a friendly and productive working relationship
between students and staff. Students are expected to conduct themselves
with integrity in their dealings with others, and to help maintain
the College’s high standards. The use of abusive and intimidating
language, threatening behaviour, and the misuse, or misappropriation
of College property, is unacceptable and may result in suspension,
or termination of enrolment. Students are required to produce
their Student Identification Card, whenever they are requested
to do so, by any member of staff. Top
Students
are expected to observe the following rules of behaviour:
Mobile Phones must be switched OFF during lectures, classes and
laboratory sessions.
Smoking is NOT permitted in the College building. This is a Government
regulation. It is also the policy of ACOT to maintain a clean
and smoke free environment.
Food and Drink is not allowed in any classroom or computer laboratory.
The designated areas for food and drinks are the student recreational
areas.
Uniforms and Safety Equipment must be worn for all practical
classes. Students will not be permitted to enter the kitchen and
participate in the practical class if you do not observe this
requirement. Top
Complaints
Procedures and Appeals
Please note that the following procedures do not remove your right to seek other dispute resolution services, or to seek other legal remedies, provided by external bodies, such as the Dispute Settlement Centre Victoria, Department of Justice ( www.disputes.vic.gov.au ) Consumer Affairs Victoria ( www.consumer.vic.gov.au ) or the Victorian Equal Opportunity & Human Rights Commission ( www.humanrightscommission.vic.gov.au )
The initial College contact person for any matters concerning
complaints procedures and appeals is:
Mr. Aakash Kumar (or nominee)
Chief Operating Officer
The objective is to establish a fair and equitable College process
and procedure for dealing with client/student complaints and appeals.
Top
Complaints
The College will attempt to resolve all verbal and/or written
client complaints initially through discussion and conciliation.
Procedures:
The College will maintain a Complaints & Appeals Summary Register, and a Complaint
Form is readily accessible, which will allow identification and
detail of the following issues:
- Submission date of complaint
- Nature of complaint
- Date/s when cause of complaint occurred
- Attachments (if applicable)
- Determined Resolution
- Date of Resolution.
- Use of Independent Dispute Resolution procedure
- If the complaint has been conveyed by a student/trainee to
Department of Education the staff member is to fairly and equitably resolve the
complaint within 10 working days. Top
Complaint
All complaints should be approached with an open view and to attempt
to resolve problems through discussion and conciliation with appropriate
personnel. The student's on-going enrolment will be maintained
during the complaint and appeal process.
Procedures:
The College will issue a copy of the company Complaint
Policy and Procedure to all new employees and clients under the
SNR Standards for Registration:
Any written complaint will be documented
in the Complaints and Appeals Summary Register and the problem will be resolved fairly
and equitably within a nominated time frame
If the complaint is unable to be resolved,
the staff member contacts and arranges for an appropriate external
and independent agent to act as mediator between the parties
If a complaint is associated with assessment
results, the staff member, in consultation with the assessor/trainer,
reviews the initial assessment and/or identifies alternative assessment
methods, and notifies the student accordingly.
All applicants shall be given the opportunity
to formally present his or her case to the mediator at little
or no cost to the applicant and with the assistance of a support
person.
The applicant shall be notified in writing
of the outcomes of the complaint.
Should the student not be satisfied with
the result or conduct of this process ACOT will assist the student
to access an external appeals process at minimal or no cost to
the student. Top
Appeals
Procedures:
Upon resolution of a complaint, the client/student may wish to
dispute the outcome of a resolution/assessment and seek a reassessment.
All appeals are requested to be submitted in writing on the Appeal Application Form
The College will include all appeal details
in the Complaints and Appeals Summary Register.
If the appeal is in respect of an assessment,
a reassessment is conducted within a reasonable timeframe by an
independent third party assessor. The appellant will be given
the opportunity to formally present his/her case. This is designed
to ensure fairness and consistency and underpins the continuous
improvement process
If the appeal is to dispute the outcome
of a complaint other than an assessment, the appeal will be scheduled
to be heard by an independent person or panel, inviting the appellant
to formally present his/her case
Upon a decision being made, the appellant
is provided with a written statement of the appeal outcomes, including
reasons for the decision. All decisions are documented by the
staff member in the Appeals Register.
Printable
forms: Enrolment
Process (ES0090)
- Student
Handbook(ES0054) -
Complaint Form (ES0004) - Application
for Appeal (CI0011)
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