Orientation
induction process - campus locations - training facilities - student code of conduct -
complaints and appeals procedure - complaints - appeals - printable forms
Induction Process
A full orientation program will be conducted prior to commencing your course. A flow chart of the steps involved and the information you will be provided can be access by clicking this link. This is also available as a printed form accessible at the base of this page.
Campus Locations
All of ACOT's training is conducted at the following location:
• The Thornbury Theatre, 859 High Street, Thornbury VIC 3071
Our training rooms are fully equipped with desks, chairs, whiteboards, overhead and data projectors.
The facilities are centrally situated in close proximity to Melbourne’s CBD and can be easily accessed via public transport. Our central location lends itself to shopping, dining, touring, recreational activities and all the lifestyle options this wonderful city has to offer. Top
Training Facilities
ACOT's specialised 'Centre of Excellence' delivers customised, nationally accredited training programs that are focused on developing industry partnerships and providing quality practical experience. This strategic approach ensures ACOT is uniquely placed to meet the major challenge facing Vocational Education & Training - shifting as much training as possible from campus based classrooms to the workplace. This initiative increases the relevance, value and immediacy of all our training.
Students will be able to learn all the skills necessary to operate our unique entertainment facility which is capable of running a diverse range of events; from fully catered weddings, local business conferences and dinner dances, to fashion parades, live music events and comedy festival performances.
Course Progress
All international students are required to maintain satisfactory academic performance/course progress in their studies so that they are able to complete their studies within their specified visa duration. (Trainer/Assessors will advise students on their unit progress where requested)
As per international student visa requirements satisfactory academic performance/course progress is when a student achieves and maintains a minimum 50% pass rate for all units enrolled in a study period. As defined at ACOT a study period is defined as 22 study weeks or two terms plus term breaks.
During each term within a study period each student’s academic performance/course progress will be monitored through the use of data from ACOT’s student management system, WiseNet. Students not attaining satisfactory levels of progress will be involved in an intervention process designed to rectify a lack of progress.
Student Code of Conduct
The student code of conduct at ACOT aims to maintain an environment which is most conducive to a friendly and productive working relationship between students and staff. Students are expected to conduct themselves with integrity in their dealings with others, and to help maintain the College’s high standards. The use of abusive and intimidating language, threatening behaviour, and the misuse, or misappropriation of College property, is unacceptable and may result in suspension, or termination of enrolment. Students are required to produce their Student Identification Card, whenever they are requested to do so, by any member of staff.
Students are expected to observe the following rules of behaviour:
• Mobile Phones must be switched OFF during lectures, classes and laboratory sessions.
• Smoking is NOT permitted in the College building. This is a Government regulation. It is also the policy of ACOT to maintain a clean and smoke free environment.
• Food and Drink is not allowed in any classroom or computer laboratory. The designated areas for food and drinks are the student recreational areas.
• Uniforms and Safety Equipment must be worn for all practical classes. Students will not be permitted to enter the kitchen and participate in the practical class if you do not observe this requirement. (Top)
Complaints Procedures and Appeals
Please note that the following procedures do not remove your right to seek other dispute resolution services, or to seek other legal remedies, provided by external bodies, such as the Dispute Settlement Centre Victoria, Department of Justice ( www.disputes.vic.gov.au ) Consumer Affairs Victoria ( www.consumer.vic.gov.au ) or the Victorian Equal Opportunity & Human Rights Commission ( www.humanrightscommission.vic.gov.au )
The initial College contact person for any matters concerning complaints procedures and appeals is:
Mr. Aakash Kumar (or nominee)
Chief Operating Officer
The objective is to establish a fair and equitable College process and procedure for dealing with client/student complaints and appeals. Top Complaints
The College will attempt to resolve all verbal and/or written client complaints initially through discussion and conciliation.
Procedures:
The College will maintain a Complaints & Appeals Summary Register, and a Complaint Form is readily accessible, which will allow identification and detail of the following issues:
• Submission date of complaint
• Nature of complaint
• Date/s when cause of complaint occurred
• Attachments (if applicable)
• Determined Resolution
• Date of Resolution.
• Use of Independent Dispute Resolution procedure
• If the complaint has been conveyed by a student/trainee to Department of Education the staff member is to fairly and equitably resolve the complaint within 10 working days.
Complaints
All complaints should be approached with an open view and to attempt to resolve problems through discussion and conciliation with appropriate personnel. The student's on-going enrolment will be maintained during the complaint and appeal process.
Procedures:
The College will issue a copy of the company Complaint Policy and Procedure to all new employees and clients under the SNR Standards for Registration:
Any written complaint will be documented in the Complaints and Appeals Summary Register and the problem will be resolved fairly and equitably within a nominated time frame
If the complaint is unable to be resolved, the staff member contacts and arranges for an appropriate external and independent agent to act as mediator between the parties
If a complaint is associated with assessment results, the staff member, in consultation with the assessor/trainer, reviews the initial assessment and/or identifies alternative assessment methods, and notifies the student accordingly.
All applicants shall be given the opportunity to formally present his or her case to the mediator at little or no cost to the applicant and with the assistance of a support person.
The applicant shall be notified in writing of the outcomes of the complaint.
Should the student not be satisfied with the result or conduct of this process ACOT will assist the student to access an external appeals process at minimal or no cost to the student. (Top)
Appeals
Procedures:
Upon resolution of a complaint, the client/student may wish to dispute the outcome of a resolution/assessment and seek a reassessment. All appeals are requested to be submitted in writing on the Appeal Application Form
The College will include all appeal details in the Complaints and Appeals Summary Register.
If the appeal is in respect of an assessment, a reassessment is conducted within a reasonable timeframe by an independent third party assessor. The appellant will be given the opportunity to formally present his/her case. This is designed to ensure fairness and consistency and underpins the continuous improvement process
If the appeal is to dispute the outcome of a complaint other than an assessment, the appeal will be scheduled to be heard by an independent person or panel, inviting the appellant to formally present his/her case
Upon a decision being made, the appellant is provided with a written statement of the appeal outcomes, including reasons for the decision. All decisions are documented by the staff member in the Appeals Register.
Printable forms: International Student Handbook(ES0054) - Complaint Form (ES0004) -
Appeal Application (ES0001)
(Top)
induction process - campus locations - training facilities - student code of conduct -
complaints and appeals procedure - complaints - appeals - printable forms
Induction Process
A full orientation program will be conducted prior to commencing your course. A flow chart of the steps involved and the information you will be provided can be access by clicking this link. This is also available as a printed form accessible at the base of this page.
Campus Locations
All of ACOT's training is conducted at the following location:
• The Thornbury Theatre, 859 High Street, Thornbury VIC 3071
Our training rooms are fully equipped with desks, chairs, whiteboards, overhead and data projectors.
The facilities are centrally situated in close proximity to Melbourne’s CBD and can be easily accessed via public transport. Our central location lends itself to shopping, dining, touring, recreational activities and all the lifestyle options this wonderful city has to offer. Top
Training Facilities
ACOT's specialised 'Centre of Excellence' delivers customised, nationally accredited training programs that are focused on developing industry partnerships and providing quality practical experience. This strategic approach ensures ACOT is uniquely placed to meet the major challenge facing Vocational Education & Training - shifting as much training as possible from campus based classrooms to the workplace. This initiative increases the relevance, value and immediacy of all our training.
Students will be able to learn all the skills necessary to operate our unique entertainment facility which is capable of running a diverse range of events; from fully catered weddings, local business conferences and dinner dances, to fashion parades, live music events and comedy festival performances.
Course Progress
All international students are required to maintain satisfactory academic performance/course progress in their studies so that they are able to complete their studies within their specified visa duration. (Trainer/Assessors will advise students on their unit progress where requested)
As per international student visa requirements satisfactory academic performance/course progress is when a student achieves and maintains a minimum 50% pass rate for all units enrolled in a study period. As defined at ACOT a study period is defined as 22 study weeks or two terms plus term breaks.
During each term within a study period each student’s academic performance/course progress will be monitored through the use of data from ACOT’s student management system, WiseNet. Students not attaining satisfactory levels of progress will be involved in an intervention process designed to rectify a lack of progress.
Student Code of Conduct
The student code of conduct at ACOT aims to maintain an environment which is most conducive to a friendly and productive working relationship between students and staff. Students are expected to conduct themselves with integrity in their dealings with others, and to help maintain the College’s high standards. The use of abusive and intimidating language, threatening behaviour, and the misuse, or misappropriation of College property, is unacceptable and may result in suspension, or termination of enrolment. Students are required to produce their Student Identification Card, whenever they are requested to do so, by any member of staff.
Students are expected to observe the following rules of behaviour:
• Mobile Phones must be switched OFF during lectures, classes and laboratory sessions.
• Smoking is NOT permitted in the College building. This is a Government regulation. It is also the policy of ACOT to maintain a clean and smoke free environment.
• Food and Drink is not allowed in any classroom or computer laboratory. The designated areas for food and drinks are the student recreational areas.
• Uniforms and Safety Equipment must be worn for all practical classes. Students will not be permitted to enter the kitchen and participate in the practical class if you do not observe this requirement. (Top)
Complaints Procedures and Appeals
Please note that the following procedures do not remove your right to seek other dispute resolution services, or to seek other legal remedies, provided by external bodies, such as the Dispute Settlement Centre Victoria, Department of Justice ( www.disputes.vic.gov.au ) Consumer Affairs Victoria ( www.consumer.vic.gov.au ) or the Victorian Equal Opportunity & Human Rights Commission ( www.humanrightscommission.vic.gov.au )
The initial College contact person for any matters concerning complaints procedures and appeals is:
Mr. Aakash Kumar (or nominee)
Chief Operating Officer
The objective is to establish a fair and equitable College process and procedure for dealing with client/student complaints and appeals. Top Complaints
The College will attempt to resolve all verbal and/or written client complaints initially through discussion and conciliation.
Procedures:
The College will maintain a Complaints & Appeals Summary Register, and a Complaint Form is readily accessible, which will allow identification and detail of the following issues:
• Submission date of complaint
• Nature of complaint
• Date/s when cause of complaint occurred
• Attachments (if applicable)
• Determined Resolution
• Date of Resolution.
• Use of Independent Dispute Resolution procedure
• If the complaint has been conveyed by a student/trainee to Department of Education the staff member is to fairly and equitably resolve the complaint within 10 working days.
Complaints
All complaints should be approached with an open view and to attempt to resolve problems through discussion and conciliation with appropriate personnel. The student's on-going enrolment will be maintained during the complaint and appeal process.
Procedures:
The College will issue a copy of the company Complaint Policy and Procedure to all new employees and clients under the SNR Standards for Registration:
Any written complaint will be documented in the Complaints and Appeals Summary Register and the problem will be resolved fairly and equitably within a nominated time frame
If the complaint is unable to be resolved, the staff member contacts and arranges for an appropriate external and independent agent to act as mediator between the parties
If a complaint is associated with assessment results, the staff member, in consultation with the assessor/trainer, reviews the initial assessment and/or identifies alternative assessment methods, and notifies the student accordingly.
All applicants shall be given the opportunity to formally present his or her case to the mediator at little or no cost to the applicant and with the assistance of a support person.
The applicant shall be notified in writing of the outcomes of the complaint.
Should the student not be satisfied with the result or conduct of this process ACOT will assist the student to access an external appeals process at minimal or no cost to the student. (Top)
Appeals
Procedures:
Upon resolution of a complaint, the client/student may wish to dispute the outcome of a resolution/assessment and seek a reassessment. All appeals are requested to be submitted in writing on the Appeal Application Form
The College will include all appeal details in the Complaints and Appeals Summary Register.
If the appeal is in respect of an assessment, a reassessment is conducted within a reasonable timeframe by an independent third party assessor. The appellant will be given the opportunity to formally present his/her case. This is designed to ensure fairness and consistency and underpins the continuous improvement process
If the appeal is to dispute the outcome of a complaint other than an assessment, the appeal will be scheduled to be heard by an independent person or panel, inviting the appellant to formally present his/her case
Upon a decision being made, the appellant is provided with a written statement of the appeal outcomes, including reasons for the decision. All decisions are documented by the staff member in the Appeals Register.
Printable forms: International Student Handbook(ES0054) - Complaint Form (ES0004) -
Appeal Application (ES0001)
(Top)
Australian College of Trade
World class industry-embedded training
"The Thornbury Theatre"
"The Thornbury Theatre" 859 High Street, Thornbury Vic 3071 Australia
Tel: 613 9484 8787 Fax: 613 9095 3651
ABN: 31 126 145 686 RTO: 21983 CRICOS: 03082B
Tel: 613 9484 8787 Fax: 613 9095 3651
ABN: 31 126 145 686 RTO: 21983 CRICOS: 03082B