Professional Code of Practice
sanction - legislative
requirements - quality management focus
- language, literacy and numeracy -
marketing and advertising - access
and equity - privacy - training
and assessment standards - admissions/enrolments
- fees and charges - complaints
and appeals - recognition of prior learning
- monitoring academic performance - issue
of certification - student services
Sanction
ACOT is committed to high standards in the provision of education
and training. The following Code of Practice describes the minimum
standard of ACOT’s education and training. The policies set
out in this Code of Practice support the operations of ACOT. ACOT
recognises that registration as a Registered Training Organisation
may be withdrawn if ACOT does not honour the obligations of this
Code of Practice. Top
Legislative
requirements
ACOT complies with all the legislative requirements of State and
Federal Government, in particular Occupational Health and Safety,
Workplace Relations, Anti Discrimination and Equal Opportunity and
mutual recognition of accredited qualification issued from another
RTO. Top
Quality management
focus
ACOT has a commitment to providing a quality service with a focus
on continuous improvement. ACOT values feedback from students, trainers
and other industry representatives. Where possible, ACOT designs
diagnostic assessment tools specific to student needs. Top
Language, literacy and numeracy
All students have the option to be assessed in order to ascertain
if their Literacy and Numeracy skills are sufficient to successfully
undertake the training program. This is usually via interview or
completion of an exercise contained in the proposed training program.
Those who require further assessments will be out-sourced to a qualified
expert. Any cost incurred will be the responsibility of the student.
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Marketing and advertising
ACOT markets training products with integrity, accuracy and professionalism,
avoiding vague and ambiguous statements. In the provision of information,
no false or misleading comparisons are drawn with any other Training
Provider, thus ensuring that ACOT’s market strategies will
not contravene legislation. Top
Access and equity
ACOT will meet the needs of the individuals and the community through
the integration of access and equity guidelines. ACOT will ensure
that equity principals for all people are applied through the fair
allocation of resources and the right to equality of opportunity
without discrimination. ACOT will increase opportunities for people
to participate in the vocational education and training system,
and in associated decisions, which affect their lives.
ACOT prohibits discrimination towards any group or individuals
in any form, inclusive of:
- Gender
- Pregnancy
- Race, Colour, nationality, ethnic or ethno-religious background.
- Marital status
- Homosexuality male or female, actual or presumed)
- Age (in relation to compulsory retirement)
- Access and equity issues are considered during training package/product
development.
- Access and equity issues are considered in training delivery
and assessment. Top
Privacy
Personal information is collected solely for the purpose of operating
as a Registered Training Organisation under the VET Quality Framework
(VQF) which is administered by the Australian Skills Quality Authority
(ASQA) under the National Vet Regulator Act 2011. The requirements
of the registering authority may mean the release of your personal
information for the purposes of audit and/or the collection of data
by Commonwealth and State Government departments and agencies and
the fund manager of the ESOS assurance agency. It is a requirement
of the VET Quality Framework that students can access personal information
held by ACOT and may request corrections to information that is
incorrect or out of date. Apply to the Chief Operating Officer should you
wish to view your own records.Top
Training and assessment
standards
ACOT has personnel with appropriate qualification and experience
to deliver the training and facilitate the assessment relevant to
the training products offered. Assessment will meet the requirements
of Nationally Accredited training packages including recognition
of prior learning and credit transfer. Adequate training materials
and physical resources will be utilised to ensure the learning outcomes
of training and assessment can be achieved. Appeals procedures are
in place for students who are not satisfied with their assessment
or training. All assessment process will be valid, reliable, flexible
and fair. Students will be advised on assessment requirements before
training commences. Top
Admissions/enrolment
Students will be recruited responsibly and ethically at all times
and recruitment will be consistent with any training package/product
requirements. ACOT is committed to non-discrimination in any form
and when recruiting and selecting always complies with equal opportunity
and anti-discrimination legislation.
There may be prerequisites before commencing a program due to health
requirements or the nature of the program. Top
Fees and charges
Click here or refer to individual brochure/course
information. Top
Complaints
and appeal policy
ACOT seeks to prevent appeals by ensuring that students are satisfied
with their training product and its outcomes. Personnel are expected
to be fair, courteous and helpful in all dealings with students.
Any complaint about any Assessment will be treated seriously, investigated
thoroughly, and dealt with according to the merit of the complaint.
The circumstances and results of any appeal are analysed by the
Chief Operating Officer. All records of any appeal will be kept
on file.
The student's on-going enrolment will be maintained during the complaint
and appeal process. Should the student not be satisfied with the
result or conduct of this process ACOT will assist the student to
access an external appeals process at minimal or no cost to the
student. Top
Customer Complaints
and Appeal Procedure:
The complaints procedure requires a complainant to agree to:
- Discussion with the relevant trainer about the complaints
in an attempt to resolve the issue.
- If the matter is unable to be resolved at this level, the
complainant can formalise the complaint and the written complaints/appeal
can be lodged with the CEO. At this level the complainant should
be given an opportunity to present his or her views in person
to the CEO, in support of the appeal. The outcome is to be reported
and forwarded in writing to the complainant within seven days
of the hearing.
- If the complaint is still unresolved, it may be referred
to the Chief Operating Officer and an external mediator arranged.
All complaints that are substantiated must be dealt with within
the Risk Management Policy as a means to correct and improve
the processes giving rise to complaints.
Click on this link for full details of the
Customer
Complaints and Appeals Proceedure. Top
Course Credit and Recognition of prior learning (RPL)
ACOT Assessment Criteria
The objective is for the student to show that they have achieved the unit's competencies. Students may be assessed by one or more of the following methods:
- Observation - the completion of the specified task or set of procedures normally performed under close supervision, using a detailed checklist.
- Oral questioning - a response is provided to a series of questions presented in order to demonstrate understanding of the principles or reasoning behind the action taken.
- Case Study - an opportunity to display problem solving and decision making skills is provided in a workplace context.
- Multiple choice - a question or incomplete statement followed by several options (usually 4-5) from which the trainee selects the appropriate answer/s.
- Written short answer - a written response item consisting of a question/s with answer of a single word, a few words, a sentence or a paragraph.
- Project - an exercise or investigation based on a real life situation, generally requiring a significant part of the work being carried out without supervision, and involving the completion of a project report.
- Workplace reports detailing each students' work based training component
Students will be advised of the assessment methodology before training commences.
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Monitoring
academic performance
At the orientation session students will be advised of the meaning,
requirements and recording of their academic performance and of
the requirement to complete the course by the scheduled end date
of the course. Top
Issue of certification
Students will be advised of the assessment methodology before training
commences. Qualifications (Diplomas, Certificates and Statement
of Attainment) will be issued within Twenty working days of successful
completion of the program. Qualification will meet the requirements
of the training package/product and legislation. Top
Student services, welfare
and guidance
ACOT has sound management practices to ensure effective student
services. ACOT has operational standards to ensure timely issuance
of training, assessments, results and qualifications. These will
be appropriate to competence achieved and issued with accordance
with the National guidelines. All student records and documentation
will be recorded, kept confidential and securely archived. Students
can access their file by request, in writing allowing 14 days notice.
All relevant organisational documentation will carry a version number
and date. Records of updated version numbers are kept on file. Top
ACOT has student welfare and guidance services relevant to the
training packages being delivered.
Students requiring support should initially approach their Pastoral
Trainer/Assessor. The Pastoral Trainer/Assessor will notify the
Chief Operating Officer. Following such notification both the Pastoral
Trainer/Assessor and the Chief Operating Officer will work with
the Student to develop an appropriate process to alleviate and resolve
the Student's concerns. If appropriate the Chief Operating Officer
will organise for the Student to see the College Student Counselor.
Where necessary, arrangements will be made for students requiring
Literacy and/or Numeracy support. This will be out-sourced to the
relevant qualified experts. Any fees incurred are responsibility
of the student.
ACOT’s student information will ensure that, all fees and
charges are known to students prior to enrolment. Students are advised
of Course Content, outcomes and Assessment procedures before training
commences. ACOT’s quality focus includes - access and
equity, recognition of prior learning, fair and equitable refund
policy, appeal policy and complaint procedure. For any matter outside
ACOT’s expertise or control, ACOT will make every attempt
to refer the student to the relevant agency or expert.
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